Pipereply Simpro and AroFlo partner
For Simpro and AroFlo businesses

Keep Simpro or AroFlo. Add the front end they were never built for.

We're Pipereply. We help trade businesses win more work through better follow-up, automation and AI. Simpro and AroFlo run your jobs. We win them in the first place, and hand them over clean. If you run either, we're the right partner to talk to.

Leave your details See how it fits
Two systems, two jobs

Simpro and AroFlo run the work. Pipereply wins it.

Simpro or AroFlo

  • Quoting, scheduling and jobs
  • Inventory and invoicing
  • Your system of record, exactly as today

Pipereply

  • Every enquiry answered, qualified and booked
  • Quotes followed up until there's a clear answer
  • Past customers turned back into work

We never ask you to rip out software that works. Pipereply sits in front of your job management, so more of your pipeline reaches it as won work.

The bridge

A two-way bridge. The mess stays out of your job system.

Enquiries, tyre-kickers and half-finished conversations live in Pipereply. Only real work crosses into Simpro or AroFlo, and the outcome flows back.

Pipereply

Every enquiry starts here

AI answers, qualifies and books. Smart forms collect the details.

Pipereply to Simpro / AroFlo

The record pushes across

Customer, site, history and notes go across. No re-typing.

Simpro / AroFlo

Your team runs the job

Quoting, scheduling and invoicing stay where they already work.

Back to Pipereply

The outcome flows back

Job status returns for follow-up, reviews, repeat work and support.

Direct API integrations on our own orchestration layer. Simpro Registered Partner and AroFlo integration partner. Fields and flows are mapped to how you use your system.

What we add

Everything before the job, and after it.

Database reactivation

Old enquiries, unsold quotes and past customers turned back into booked work.

AI agents

Answer calls, texts and chats, qualify the enquiry and follow up, so nothing waits for the office.

Booking and qualifying

Appointments and site visits booked straight into the calendar, with the right questions asked first.

Smart forms

Forms that collect the details your team needs, then push them into Simpro or AroFlo when the job is real.

Automations

Quote follow-up, reminders and review requests that run on their own.

Follow-up and tickets

After the job, AI helps with follow-ups and support tickets, with the full job history to hand.

Our main focus

Your next jobs are already in your database.

  1. 1

    Analyse and segment

    We split your database into the groups worth talking to.
  2. 2

    Agree the offer

    Offer and strategy set with you, for the work you want more of.
  3. 3

    Run the campaign

    We build and manage it. Interested customers go to your team to close.
  4. 4

    See the results

    Dashboards show enquiries, quotes and sales as they come in.
$500,000

in revenue reported by one client in under a month, from their old database alone. About halfway through the campaign, and tracking towards around $1 million.

Revenue, not profit. An example, not a promise: results depend on your database, offer and team capacity.

Watch the 2 minute film
New: the Pipereply platform

Every enquiry answered, quoted and followed up.

Answering fast is the first link. Pipereply carries the job through the rest, alongside the Simpro or AroFlo you already run.

Answered

A reply in about a minute, by text or call, while they're still deciding who to call.

Noted

A call note on the job after every call. Nobody types it up.

Photos

See the job before you drive to it.

Quoted

Quotes drafted from your own prices. Checked and sent by you.

Followed up

Nothing left sitting in someone's head. The chasing happens every day.

Coached

Pipereply Pro turns your team's calls into weekly coaching.

Set up in about an afternoon: it reads your website first and we do most of the typing. Founding offer: Pipereply Pro for $299 a month AUD ex GST for the first 50, with 14 days free.

See the new Pipereply
Pipereply Forms

Forms customers actually enjoy filling in.

Your name, your colours, one step at a time. Every answer lands on the right job, so nobody re-types anything.

  • Photo requests: an example and a tip for every shot, so you see the switchboard, roof or unit before you drive out.
  • Site visit updates: say how it went, and the job moves on, with a draft quote from your own prices if you want one.
  • Enquiry forms for your website, wired straight into the AI team.
  • Eight trade templates to start from. Safety first in the wording.
Try the photo form See the site visit form

Demo forms with a made-up business. Nothing you enter is saved.

Photo request in the business's colours, listing the shots needed One photo step: your switchboard, with an example, a safety note and a Take a photo button
From visit to quote, to paid (1:08)
Put the enquiry form on your website (0:49)
AI quotes

Say how the visit went. The quote drafts itself.

  1. 1

    Talk to the form

    After the site visit, tap the microphone and say what they want. No typing up notes in the car.
  2. 2

    AI reads it

    Moves the job on, writes clean meeting notes and the next step, on the right job.
  3. 3

    A draft quote in about a minute

    Every line and price from your own price list, GST and deposit done. Missing prices are flagged, never guessed.
  4. 4

    You check it and send it

    Nothing goes to the customer until you do.

Ask us for a live demo. We'll fill in a site visit right here and you can watch the quote appear.

A draft quote made by AI from the price list: ceiling fans, a switch and a power point, with GST and a deposit The job's site notes with Draft quote with AI ticked

Sample data: a made-up business and customer.

Sales insights (Pipereply Pro)

Every call recorded, read and turned into coaching.

Sales insights reads your team's recorded calls and checks what happened next. Coaching usually sold to big sales teams, built for a trades office.

  • Where enquiries go, and where they stop: reached, booked, quoted, won, and speed of reply.
  • Every call summed up in a line, with objections, needs and whether the agreed next step happened.
  • Every judgement linked to the words in the transcript it's based on.
  • This week's coaching for each person, with scripts from what works on your own calls.
  • People and AI counted apart. Nobody gets credit for Piper's work.
Open the live demo
Sales insights overview: enquiries, reached, booked, close rate, jobs won and speed of reply One call: summary, next step and what happened, objections, and the transcript with key moments highlighted

Sample data: Northside Electrical is a made-up business. Every person, call and number is fictional.

Your Sales insights, tab by tab (0:57)
Set up how calls are assessed (1:28)
See it explained

The playbook does the explaining.

The Pipereply playbook walks through why it works, one enquiry at a time. The help centre shows every feature in short videos.

Open the playbook Open the help centre
How Pipereply works (1:39)
Meet your AI team (1:08)
Your pipeline, stage by stage (1:49)
Read your morning brief (0:43)
Who we work with

Established trade businesses on Simpro or AroFlo.

Any trade. The best fit has years of customers in the database, a team that can take on more work, and enquiries coming in from more than one place.

  • Electrical
  • Plumbing
  • HVAC and air conditioning
  • Fire and security
  • Solar and batteries
  • Building and maintenance
  • Multi-site and franchise networks
Need more enquiries too?

We build lead generation, not just follow-up.

If the database is thin or you want new work, we also plan and build the marketing that brings enquiries in: funnels, landing pages and campaigns, wired straight into the same follow-up.

Funnels and landing pages

Pages built to turn visitors into enquiries, with forms that ask the right questions.

Campaigns

Paid and organic campaigns aimed at the work you want more of, in the areas you service.

Straight into follow-up

Every new enquiry is answered, qualified and booked by the same system.

See an example: HomeriseA consumer site we built that turns solar and battery shoppers into enquiries.
Next step

Let's look at your database.

Leave your details and Joern will be in touch for a scoping call: your database, goals and capacity, then a recommended approach.

Which system do you use?

We use these details only to follow up about Pipereply. See our privacy policy.

The new PipereplyAnswered, quoted and followed up. 14 days free. The Pipereply playbookWhy it works, one enquiry at a time. Help centreEvery feature, in short videos. Pipereply with SimproThe integration in detail. Pipereply with AroFloThe integration in detail. Database reactivationHow it works, with the film. Our AI agentsA team you hire, not another app you manage. Case studiesResults from businesses like yours.